Problem(Abstract)
A Tivoli Storage Manager Backup-Archive client and HSM client are installed on the same Windows machine. The schedule backup of file managed by HSM fails with ANS1228E and ANS1611E errors.
Diagnosing the problem
An example of errors logged in the client error log (default=dsmerror.log) follows.
ANS1228E Sending of object '\\mywin\i$\mydir\myfile.txt' failed
ANS1611E A plugin operation failed because of an internal error.Resolving the problem
Follow the steps to resolve this issue.
1) Verify that the file is listed as migrated. Run the "dir" command on the file. For example :
dir i:\mydir\myfile.txt
...
<timestamp> (262,080) onefile.txt In this example, the "i:\mydir\myfile.txt " file is migrated because the size is between parentheses.
2) Verify if the file has a valid migrated copy on the Tivoli Storage Manager server.
Use the dsmfileinfo command. For example :
C:\Program Files\Tivoli\TSM\hsmclient>dsmfileinfo -q " i:\mydir\myfile.txt"
Command Line HSM File Information Interface - Version 6, Release 1, Level 4.0
(c) Copyright by IBM Corporation and other(s) 2005, 2010. All Rights Reserved
Absolute path:
i:\onefile.txt
Backend version(s): If there is nothing under the "Backend version(s):" section, then it means there is no migrated copy on the Tivoli Storage Manager server. This means this HSM file is an orphan stub.
3) After verifying that the file is an HSM orphan stub file, verify if the file was backed up or archived. Use the Tivoli Storage Manager client command line or the client GUI. If the file was archived or backed up, retrieve or restore it. If there is no backup or archive, then the file cannot be recovered with Tivoli Storage Manager. If the orphan stub cannot be recovered via other means, then it should be deleted.
