giovedì 28 novembre 2013

Running the dsmupgdx.exe utility to upgrade the Tivoli Storage: ERROR JAVA 

  • Running the dsmupgdx.exe utility to upgrade the Tivoli Storage
Manager instance on Microsoft Windows, if the OS Language
format is set differently from English, the following error may
be raised at time of execution:

This application has unexpectedly quit
 Invocation of this java application has caused an invocation
 TargetException. This application will now exit.(LAX).



Tivoli Storage Manager Versions Affected:
Tivoli Storage Manager server  6.3.4.x  on Windows 2008 ,
2008R2 and 2012

| MDVREGR 6.3.4 5698ISMSV |

Customer/L2 Diagnostics :

When clicking "details" popup , the java error details  shows =>
java.lang.ClassCastException: ZeroGdb incompatible with ZeroGc9
                at
com.zerog.ia.installer.LifeCycleManager.l(DashoA10*..)
                at
com.zerog.ia.installer.LifeCycleManager.m(DashoA10*..)
                at
com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
                at com.zerog.ia.installer.Main.main(DashoA10*..)
                at
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
                at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
Impl.java:60)
                at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
AccessorImpl.java:37)
                at
java.lang.reflect.Method.invoke(Method.java:611)
                at com.zerog.lax.LAX.launch(DashoA10*..)
                at com.zerog.lax.LAX.main(DashoA10*..)


Initial Impact:
Low

Additional Keywords:
TSM dsmupgdx.exe nls   no english language french italian
spanish


Local fix

  • Before running the upgrade wizard  utility, perform the
following steps on Windows OS side:
Go to Control Panel -> Select Region and Language -> In the
window that pops up change the Format from German (or any other
language) to English (United States)  -> click OK.
Now run the upgrade wizard.
The system format can be set back after the wizard has been run.

alle